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Business ProfileforEd Napleton Automotive Group
Additional business information
The following describes a government action that has been resolved by either a settlement or decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 4/1/2022, the business entered into a settlement with the Federal Trade Commission and the Illinois Attorney General. The business will pay $10 million to settle the lawsuit alleging that the business' eight dealerships and the general manager of two Illinois dealerships illegally tacked on junk fees for unwanted "add-on" products such as payment insurance and paint protection. For more details, please click here for the press release.
On 11/14/2022, the Federal Trade Commission is sending payments totaling more than $9.8 million to consumers who were harmed by Illinois-based Napleton Automotive Group's junk fees and discriminatory practices. According to the press release, the agency is sending 66,355 checks, averaging $147 each. Recipients should cash checks within 90 days. Consumers who have questions about their refund should call the refund admistrator, Epiq, at 888-691-6050. The Commission never requires people to pay money or provide account information to get a refund. For more details, please click here for the full press release.
At-a-glance
Customer Complaints
739 complaints closed in last 3 years
263 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 1 Oakbrook Terrace Ste 600, Oakbrook Terrace, IL 60181-4485
- BBB File Opened:
- 4/8/1988
- Years in Business:
- 47
- Business Started:
- 1/1/1977
- Business Started Locally:
- 1/1/1977
- Business Incorporated:
- 10/9/1991
- Accredited Since:
- 7/1/1988
- Type of Entity:
- Corporation
- Alternate Business Name
- Ed Napleton Dealership Group
- Napleton Fleet Group
- Napleton Dealership Group
- Related Businesses
- Napleton's Porsche of Westmont
- Napleton's Aston Martin of Chicago
- Napleton's Valley Hyundai
- Napleton's Arlington Heights CDJR
- Napleton's Kia of Elmhurst
- Ed Napleton Acura
- Ed Napleton Honda in Oak Lawn
- Napleton's River Oaks Honda
- Napleton's River Oaks CDJR
- Napleton River Oaks Hyundai
- Napleton Maserati of Downers Grove
- Napleton River Oaks KIA
- Napleton Off Lease
- Porsche Downtown Chicago
- Napleton Ford of Oak Lawn
- Hours of Operation
Primary
- M:
- 8:30 AM - 5:00 PM
- T:
- 8:30 AM - 5:00 PM
- W:
- 8:30 AM - 5:00 PM
- Th:
- 8:30 AM - 5:00 PM
- F:
- 8:30 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Edward Napleton, President
- Ms. Kristen Napleton, Vice President of Development
- Contact Information
Principal
- Mr. Edward Napleton, President
- Ms. Kristen Napleton, Vice President of Development
Customer Contact
- Ms. Kristen Napleton, Vice President of Development
- Additional Contact Information
Fax Numbers
- (630) 530-9981Primary Fax
- (630) 530-0562Other Fax
Phone Numbers
- (630) 725-0911Other Phone
- (630) 530-3955Other Phone
- (630) 530-9981
Customer Complaints
740 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
284 Customer Reviews
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Most Recent Customer Review
Lori S
04/12/2024
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