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Find a Location

Gregory Hyundai, Inc. has 1 locations, listed below.

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    Business ProfileforGregory Hyundai, Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/2014

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Sales of new Hyundai vehicles and all pre-owned. Service department servicing all makes and models.

    Products & Services

    Cars

    Business Details

    Location of This Business
    490 Skokie Valley Road, Highland Park, IL 60035-4410
    BBB File Opened:
    12/1/1988
    Years in Business:
    42
    Business Started:
    12/3/1981
    Business Started Locally:
    12/3/1981
    Business Incorporated:
    12/3/1981
    Accredited Since:
    4/1/2014
    Type of Entity:
    Corporation
    Alternate Business Name
    • Gregory Genesis
    • Gregory Auto Group
    • Genesis of Highland Park
    • North Shore Dodge, Inc
    Business Management
    • Mr. Gregory Mauro, President
    Contact Information

    Customer Contact

    • Mr. Gregory Mauro, President
    Additional Contact Information

    Fax Numbers

    • (847) 831-2642
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Found a 2008 ****** Solara on the Gregory Hyundai website which looked to be in very good condition. Contacted the the dealership and was referred to a salesman. who advised that the car was in excellent mechanical condition. I asked, if the car had been checked for rust and if the the car had any signs of rust. I was assured that the car had no rust and was checked. I facetimed with him to get a closer look at the car. I received a carfax which showed basic maintenance and owners. The salesman assured us we would get a good reliable car. We put our confidence in the dealership feeling that they were upfront and honest. We purchased the car and had it shipment SC. It was delivered 1/8/2024, on 1/10/2024 I was driving the car and the tire light came on. Air pressure in all tires were good. Then several other indicator lights came on. I made an appointment with ********* for 1/12/2024. They did a Diagnostic Analysis which revealed over 17 issues with the car which could be hazardous to drive. A considerable amount of rust was found. They advised that the repair cost would be more than what the car is worth. I called the dealership that day. The salesman was not there. I called again on 1/13/2024, he was there. On 1/15/2024 I called and asked for management. He was not helpful and basically didn't want to talk with us. We told him that maybe we should contact a lawyer. He told us "have our lawyer contact their lawyer" and hung up the phone. So unprofessional and rude. We obtained an attorney to help communicate with the dealership. We want to return the car and get a refund. I hoped they may have offered to help with repair cost since there was a dealer warranty on the car but no one will talk with us. I'm now inconvenienced with the car and afraid to drive it. I rely on my husband family and friends for transportation. I trusted that this dealership was being up front and honest. They were so nice and helpful in helping us to purchase the car, but when we went back for help they turned their backs on us. Now we have to spend more money to resolve this issue.
    Read More

    Customer Reviews

    8 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    GLEN H

    1 star

    02/16/2024

    Hang out there while your car is being serviced. You will witness BS flowing like a sweet river, but beware my child; there are mighty turds in that river. You will have to eat them and thank the staff for the privilege. It's a police station, and you are the suspect: We'll ask the questions!In short, they didn't want to take the time to diagnose my car's problem and shuffled me out. I brought this to the attention of the owner who had a fella reach out and see if we could try again. We made an arrangement for the next week, but the problem got worse. When I asked if I could get it in sooner, the fella got mad and unleashed a string of text abuse.Toxic place. Avoid!

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