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          Find a Location

          North Shore Garage Doors, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforNorth Shore Garage Doors, LLC

            Garage Doors
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/24/2019

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Services:

            • Garage Installations
            • Garage Renovations

            Business Details

            This is a multi-location business.

            Find a Location

            North Shore Garage Doors, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              7/9/2009
              Years in Business:
              18
              Business Started:
              1/1/2006
              Business Started Locally:
              1/1/2006
              Business Incorporated:
              6/5/2009
              Accredited Since:
              7/24/2019
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              13
              Alternate Business Name
              • North Shore Garage Doors, LLC
              • South Suburban Garage Doors
              • Woodfield Garage Doors
              • West Suburban Garage Doors
              • Garage Door Group Chicago
              • Woodfield Garage Doors
              Related Businesses
              Business Management
              • Mr. Will Santiago, President
              Contact Information

              Principal

              • Mr. Will Santiago, President

              Customer Contact

              • Mr. Will Santiago, President
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/05/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Purchased a new garage door from Woodfield Door (they have multiple business names) while not the cheapest price, they kept mentioning their 10 year warranty, signed the contract on 11/15/21 and it was installed by ***** 11/19/21 for $2,195. Mid January 2022 we noticed a gap between a couple garage door panels (front of door only), we contacted them and on 1/25/22 Miles came out tried to adjust the door panels (it would not close up) and took pictures of the door and after that we received no response. Between that time and 7/11/22 we were dealing with some family issues but we called multiple times (not documented) with no call backs. Called on 7/11/22, a tech was sent out on 7/12/22 (*******) to review the door, he tried to adjust the panels like ***** did with no luck, said he was not sure what to do with it, took pictures and reported back to the office. I followed up on 7/14/22 and was told by **** that was not under warranty and I would need to speak with **** (********) the owner and he would have him call us when he returned from vacation on 7/19/22. I called on 7/22/22 following up since I did not get a call, **** said he would have Will call me. Then calls on 7/26, 7/28, 7/29 with person answering phone for **** (was on vacation) asking for Will to call me. Sent email to ********************************************************* asking for resolution. Called on 8/1/22 **** said he would have Will call me, left a VM on 8/2/22 Woodfield Garage door phone number no call back.
              Read More

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Boyd B

              5 stars

              11/09/2023

              North Shore Garage Doors completed the replacement of our garage door this evening. They did a fine job. Everything fits and operates smoothly. Their installer was friendly and answered all my questions. Each step of the process from requesting a quote to completion of the work was smooth. Yesterday afternoon I had to call and ask to reschedule, either to late afternoon today or another day. They were pleasant and accommodating. I would use them again.

              Local BBB

              BBB of Chicago & Northern Illinois

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